Welcome to NovaPrint.ca. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.novaprint.ca. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

a. Personal Identification Information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Details: Username and password for account creation.
• Order Information: Products purchased, order history, preferences.

b. Payment Information:

• Billing Information: Credit card details, billing address, and payment history. Note: We use secure third-party payment processors; we do not store your credit card information directly.

c. Non-Personal Identification Information:

• Technical Data: IP address, browser type, operating system, device type.
• Usage Data: Pages viewed, time spent on site, referral URLs, clickstream data.

d. Cookies and Tracking Technologies:

• Cookies: Small text files stored on your device to enhance user experience and analyze website traffic.
• Web Beacons: Small electronic files that track user interactions on the website.

2. How We Use Your Information

NovaPrint.ca uses the information we collect for various purposes, including:

• Processing Transactions: To process your orders and manage your account.
• Customer Support: To provide you with customer support and respond to your inquiries.
• Improving Our Services: To enhance our website, services, and product offerings based on customer feedback and usage patterns.
• Marketing and Communication: To send promotional emails, newsletters, and offers about our products and services. You can opt out of receiving these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and marketing.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that business change.
• Legal Purposes: To comply with legal obligations, respond to government requests, prevent fraud, and protect our rights and the rights of others.

4. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance User Experience: Remember your preferences and provide a customized experience.
• Analyze Website Usage: Understand how visitors interact with our site, identify trends, and improve the site’s performance.
• Target Advertising: Display relevant advertisements to users based on their browsing behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• SSL Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission.
• Access Controls: Limiting access to personal information to authorized employees and service providers who need to know that information to process it for us.
• Regular Security Audits: Conducting regular security audits and implementing technical and organizational security measures.

However, please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
• Right to Object: You have the right to object to certain types of data processing, such as direct marketing.
• Right to Data Portability: You have the right to request that your personal data be transferred to another organization or directly to you, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated or controlled by NovaPrint.ca. We are not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as soon as possible.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We have implemented safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.